Term and Condition

1. INTRODUCTION

1.1. SCOPE OF APPLICATION

These terms and conditions of sale and the “Legal Notices” apply to the online store www.ECC83.co.uk which sells products available for delivery in Mainland UK.

Any order placed on the ECC83.co.uk online store constitutes full and complete acceptance of these Term and Conditions (TCS) by the customer making the purchase. These TCS can be printed and are accessible from all pages on the Website.

These TCS may be modified at any time, the applicable TCS being those that the Customer accepts when placing his order.

1.2. CORPORATE NAME

The Website (www.ECC83.co.uk) (the " Website"), is owned by and operated by or on behalf of _____________________ ("_______________________, we or us").

1.3. DEFINITIONS

“TCS”: refers to these terms and conditions of sale and their schedules.

“Website”: refers to the Website www.ECC83.co.uk and all of its pages.

“Products”: means the Products available and sold’s Online Store.

“Customer(s)”: refers to the Internet user, consumer or non-professional, placing an order for Product(s) on the Website.

“Consumer(s)”: means any adult individual who purchases the Products for purposes which do not fall within the scope of his commercial, industrial, artisanal, self-employed or agricultural activity.

“Non-Professional”: means any legal entity that purchases the Products for non-professional purposes.

“Territory”: refers to the UK Mainland mentioned on the Website.

1.4. INFORMATION REGARDING THE CUSTOMER

ECC83.co.uk sells Products online to consumers and non-professionals.

Products are retailed strictly for personal use. The Seller reserves the right not to deliver any order that appears to not be in keeping with personal or non-professional needs, in particular as regards the volume of products ordered, even if the order was initially validated on the Website.

The opening of a customer account and use of the Website are reserved for persons with the legal capacity to contract. By placing an order on the Website, the Customer declares that he has the legally capacity to do so. We cannot be held liable if a minor or a person without the legal capacity to do so purchases a product on the Website without supervision or authorisation. If you have any questions about your order, you can contact us using our contact form: contact form.

1.4. INFORMATION ABOUT THE PRODUCTS

The products offered for sale on the Website are described and presented as accurately as possible (specifications, illustrations, size, composition, etc.).

However, differences in appearance between the Products delivered and the photographs and illustrations featured on the Website do not allow the Product delivered to be considered non-compliant.

Furthermore, depending on the hardware used by the Customer and in particular the graphic settings of the screens used, the illustrations and photographs featured on the Website may appear different to the Products themselves.

We reserves the right to correct any errors or omissions, and to change or update information at any time without notice.

1.5. INFORMATION REGARDING PRICING

The prices applied are those appearing on the Website at the time of the order.

The Customer is informed that prices are subject to change. The Customer is therefore invited to pay attention to the price in force when placing an order and which is brought to his attention when the product is added to the basket.

Prices will be displayed in Pound (£) excluding VAT, and do not take into account the delivery costs for the order (hereinafter the “Delivery Costs”). VAT is indicated. The Customer will be informed of delivery costs on the basket confirmation and order summary pages, before validation and payment of the order.

2. ORDER

2.1. ORDER PROCESS

The Customer can create a customer account by completing a registration form. The Customer undertakes to provide accurate information and to keep said information up to date. We cannot be held responsible for any inaccuracies in the information provided by the Customer, in particular if this results in errors during delivery. The customer account grants access to a personal space which notably allows the Customer to track orders.

However, it is possible to place an order as a guest.

The Customer is invited to select the products he wishes to purchase and add them to the basket by clicking the “add to cart” button. The Customer can delete products from his cart at any time, by clicking on the “cart” icon present at the top right-hand side of all pages on the Website.

The Customer is invited to view the summary of his order by clicking on the “cart” button. At this stage, he can check the order details and identify and correct any errors made when entering data. On this page the Customer can also obtain an estimate of shipping costs by indicating the delivery country as well as region.

To finalize his order, the Customer must confirm his delivery and billing address, or enter a new delivery address for the Territory and/or a new billing address.

After validating the cart by clicking on the “Proceed to Checkout” button, the Customer can then either pay as a guest or log into his account to complete the payment.

If the Customer chooses to order as a guest, then he must enter his payment details. If the Customer has already created a customer account and has logged onto the Website using this account, this information can be automatically retrieved from his account, only if it has already been saved with the Customer’s consent.

Once payment has been confirmed, the Customer receives an order confirmation email.

The Customer formally accepts the use of email for confirmation by ECC83.co.uk of the content of the order.

2.2. PRODUCT AVAILABILITY

Product offers are subject to handmade immediately.

We shall make the product in UK immediately once we confirmed the order. Normally we make within a week. After finished the product, we shall deliver it as soon as possible.

2.3. CANCELLATION OF THE ORDER - REFUSAL OF THE ORDER

Once the order has been validated and paid for, it cannot be cancelled under any circumstances.

ECC83.co.uk reserves the right to refuse to honor the order in the event of a dispute with the Customer, until said dispute is resolved.

To protect its customers against any attempted online fraud, ECC83.co.uk reserves the right to refuse to ship orders from untraceable or free email addresses.

ECC83.co.uk also reserves the right to refuse to ship orders containing invalid telephone numbers.

3. PAYMENT

Payment of the order is made at the time the order is placed, by bank transfer, Visa, Mastercard cards and Paypal are accepted.

ECC83.co.uk using Paypal payment gateway for orders placed on the Website. Customer can also pay by bank transfer directly. Customer can select payment method in “cart”. If Customer select to pay by Paypal payment gateway, the website will redirect to Paypal page. Once the transaction has been validated, the customer will be redirected to the Website www.ECC83.co.uk, and will see his order confirmation.

4. SHIPPING AND RECEIVING THE PRODUCTS

4.1. DELIVERY CONDITIONS

ECC83.co.uk only delivers Products ordered to Mainland UK.   For overseas countries, please contact us using our contact form: contact form_________________________________________________.

We reserves the right to make the shipment of the order conditional upon full payment of the price by the Customer.

Different delivery methods are available: - shipment by DPD - shipment by Royal Mail

Delivery times are indicated below. These times are in working days and run from the date of shipment of the order. The Customer will be informed by email when the parcel is collected by the carrier. He will then be given a delivery number allowing him to track the progress of his order in real time.

If the Customer cannot take physical possession of the order on the scheduled delivery date, he can: - schedule a new delivery, - or collect the parcel from a collection point.

4.2. DELIVERY COSTS

Delivery costs are not included in the price of the order and are added to it at the time of validation and payment.

The delivery costs of the products will be calculated in the “cart”. For more detail, please refer to the Delivery page.

4.3. RECEIPT OF GOODS

Upon delivery of the order, the Customer must check the conformity and condition of his order in the presence of the carrier and, as may be relevant, note any useful reservations concerning visible defects (missing product, damaged package).

The Customer is invited to contact our online store (https://ECC83.co.uk/contactus.html) within fourteen (14) working days following receipt of the products. Unless there is a legitimate reason, any claim made after this period will be considered inadmissible.

5. TITLE RETENTION AND TRANSFER OF RISKS

ECC83.co.uk remains the owner of the products until full payment has been made.

The Customer accepts the risks of damage to or loss of the Products, as well as liability for any harm they may cause, as soon as delivery is made, and all risks related to transport of the Products in the event of return.

6. RIGHT OF WITHDRAWAL

6.1. THE RIGHT OF WITHDRAWAL

We want you to be delighted with your purchase, but if you are not, you can return any item within our returns period (within fourteen (14) days following receipt of the products), provided the products are returned complete, in perfect condition, unused, unwashed and with their original packaging.

6.2 EXERCISING THE RIGHT OF WITHDRAWAL

6.3. CONDITIONS REGARDING RETURNS

Each Product must be returned in new condition with its original packaging.  ECC83.co.uk will not issue any refund if the Products returned by the Customer do not correspond to the product(s) ordered or were purchased elsewhere than the Website.

Before the order is sent back for exchange or return, the Customer needs to contact : This email address is being protected from spambots. You need JavaScript enabled to view it. , to explain the returning package. The shipping label is placed into the package . The Customer must then drop the parcel off at the corresponding collection point of his choice. The Customer will then be refunded upon receipt of the product(s).

6.4 ORDER REFUNDS

ECC83.co.uk will refund the returned products excluded the delivery costs.

7. AFTER-SALES SERVICE

Claims relating to the Products ordered on the Website, including those relating to the exchange of Products, are dealt with exclusively via the Website’s after-sales service, which can be contacted using the contact form.

The stores and any point of sale for ECC83.co.uk products should not be contacted under any circumstances for claims related to an order placed on the Website.

8. LIMITED LIABILITY

ECC83.co.uk cannot be held liable for the failure to perform or incomplete performance of one of its obligations if said poor performance is due to a force majeure event as defined by law, caused by the Customer or the unforeseeable and insurmountable action of a third party to the contract.

The Products must be used in accordance with the recommendations for use accompanying each Product. The modification of the Product, its transformation, misuse or use in a way which does not comply with these recommendations may result in harm for which ECC83.co.uk cannot be held liable.

9. LEGAL WARRANTIES

We does not offer any warranties in addition to the legal warranties.

9.1. NON-CONFORMITY AND HIDDEN DEFECTS

ECC83.co.uk is bound by the statutory warranty of conformity and the warranty for defects regarding the goods sold.

The Customer is invited to verify the conformity of the products received in performance of his order and, in the event that a defect is observed, to contact the us

9.2. DISCLAIMER

If the products returned by the Customer do not correspond to the products ordered and were purchased elsewhere than on the ECC83.co.uk online store, we will not be bound by the obligations set forth in Article 9.1 above.

10. PERSONAL DATA

The Customer, and more generally any user of the Website, may be required to communicate personal data to us, in particular when creating a customer account, placing an order(s), subscribing to the Newsletter (etc.). We can collect user log-in data, such as the IP address or connection time, via computer tracers and tools.

ECC83.co.uk is committed to respecting the privacy of its Customers and Website users.

ECC83.co.uk implements technical solutions to ensure data privacy, and pays particular attention to ensuring that only those employees whose duties require it have access to the personal data of Website users and Customers.

The data collected is collected for the purpose of processing purchases made by the Customer and shipment of orders. It can be used for advertising and promotional purposes, if the Customer gives his consent in advance (this may for example be the sending of advertising emails after subscribing to the Newsletter).

Certain data is necessary for the performance and delivery of orders. The Customer is never forced to provide this data, but we may not be able to fulfil the Customer’s requests if said data is not provided. The information necessary for the performance and delivery of orders, such as the postal address, is also communicated to the carrier.

We reserves the right to make access to personal data conditional upon the presentation of a valid form of identification.

11. INTELLECTUAL PROPERTY

ECC83.co.uk owns the domain name “www.ECC83.co.uk”.

The Website is an intellectual work protected by intellectual property rights, in particular by copyright. The website as a whole, as well as the products sold on it, and each of the components (such as films, photographs, logos, trademarks, drawings or models, texts, tree views, software, animations, illustrations, diagrams) are the exclusive property of ECC83.co.uk, which alone is authorised to use the related intellectual property rights.

Use of all or part of the website, in particular by downloading, reproduction, transmission, representation or distribution is strictly forbidden. Breach of these provisions will result in the Customer being subject to the penalties provided for by law.

When you use a “share” feature offered on the website in order to discover a ECC83.co.uk brand product, you acknowledge and accept that the content made available by sharing should only be used for purely personal purposes, excluding any commercial use on websites or web pages and/or any other digital medium for commercial purposes.

Hyperlinks to the website can only be created with ECC83.co.uk’s prior written consent. Said permission can be revoked at any time. All websites with a hypertext link to the website are not under ECC83.co.uk’s and ECC83.co.uk cannot therefore be held liable (in particular editorial liability) for the access to and content of these websites.

ECC83.co.uk is free to change the content of the website at any time and without notice.

12. GOVERNING LAW / DISPUTES

These TCS are governed by _____________________________Hong Kong SAR law and applicable to any dispute arising between ECC83.co.uk and the Customer.

In the event of a dispute relating to the ECC83.co.uk online store, the Customer will first contact us to seek an amicable solution.

Failing this, the Hong Kong SAR courts will have jurisdiction to hear any dispute.